Buying a bike online is easier than you think. Here’s some information on how our bikes are sized up and how to measure all of the important parts of your body like they never taught you in school. If you’re still unsure, then email us and we’ll do our best to help.
How are bike frames measured?
Bike sizes are taken from the seat tube length. This is the measurement from the centre axle bolt (bottom bracket) to the top of the seat tube.
Choosing the right size
Each product page shows a height range for the frame sizes available (check the ‘Size & Spec’ tab). For even more accuracy, find yourself a tape measure and follow these steps:
- Stand against a wall with your shoes off
- Keep your legs together and your shoulders back
- Place a pencil flat on top of your head and mark the wall
- Measure the distance from the mark on the wall to the floor
Stuck between sizes?
If you’re between sizes, then the next step is to hold your arms out like a golden eagle and measure your wingspan (sound effects are optional).
- Hold your arms out and measure from fingertip to fingertip across the top of your chest.
- To find out whether you have a short or long reach, calculate your ‘Ape Index’ (your arm span measurement minus your height).
- If you have a positive Ape Index, then go for the larger size. If you have a negative Ape Index, then go for the smaller size.
All of our sizes take into account the stand over height (clearance between the top tube and your private parts) and allow around 1 to 2 inches clearance.
You might be closer than you think you are to riding your dream bike. We offer interest-free and classic credit finance options, allowing you to spread the cost over 6 months right up to 48 months. All of our packages are arranged through the approved and regulated provider, V12 Retail Finance. If you want to talk through your options, call us on 02828 16 3030 or email email@example.com.
Am I eligible for finance?
There a few boxes you need to tick before V12 will consider your application. If you meet the following criteria then there you can apply for finance.
- You are 18 or over
- You, or your partner, are in permanent paid employment, self-employment, retired and receiving a pension, working student in part-time work or in receipt of a disability benefit
- Been a resident in the UK for at least 3 years
- You have a debit or credit card in your name, which is registered to your address, in order to pay for the deposit (if applicable)
- You have a Bank or Building Society current account available (you’ll need this to complete the direct debit instruction)
How long does it take to apply online?
Typically less than 3 minutes – seriously, it’s that quick. Your application is then instantly sent to the finance company and most applicants should have a yes or no within about 10 seconds, although sometimes it takes longer to process. If we can’t give you an instant decision for whatever reason, we’ll follow up on email as soon as we reach a decision.
Can I cancel my credit agreement if I change my mind?
No problem. You have the right under section 66A of the Consumer Credit Act 1974 to withdraw from the credit agreement without giving any reason within 14 days of receiving delivery.
Will the finance company perform a credit check?
Yes. A credit check forms part of the automated decision making process and is part of a responsible lending policy.
Do I need a bank account?
Yes. You must have a UK bank account capable of accepting Direct Debits.
Do I need to pay a deposit?
Up to you. As part of the application, you decide if you’d like to pay a deposit or not. This is paid using a credit or debit card during the application. The amount of the deposit is shown in the credit summary and on the credit agreement itself.
How do I repay the loan?
Your monthly repayments are collected by Direct Debit.
You have the right to repay all or part of the credit early at any time – you should contact V12 Retail Finance for details by phone, e-mail or letter at the following;
V12 Retail Finance Limited
20 Neptune Court
Telephone: 02920 468912
How much does the loan cost?
The total cost of the loan is shown clearly on the finance agreement.
Are there any other charges?
If you fail to pay any amount you owe under the Credit Agreement by the date it is due, the finance company may charge you interest on that amount and they may also levy additional fees. Please refer to your copy of the credit agreement for more information.
How long before I have to start to repay the loan?
The finance company will confirm your repayment schedule in writing. The first payment is typically due 30 days after delivery of your order.
Consumer Credit Service is provided by Secure Trust Bank PLC t/a V12 Retail Finance. Secure Trust Bank is licensed by the Financial Conduct Authority (Consumer Credit Licence: 679653).
V12 Retail Finance is a trading name of Secure Trust Bank PLC
Our DNA is to keep everything simple.
Always has been, always will be. That’s Mango Bikes.
From designing and sourcing parts, to building and selling our bikes; we hate middlemen and love keeping it simple.
But we let that slip, and there were too many cooks spoiling the Mango broth.
Bike to Work had got a bit too Don Corleone, so we no longer offer it as a payment method.
We’ve got other dazzlingly good payment methods. Make sure you check them out if you want to finance your Mango.
When you place an order with us, your bike is built from the ground up by trained bike technicians in our UK warehouse. Your bike and its parts go through a number of various quality tests before, during and after assembly. We also ensure that your bike will be “good to go” as soon as you’ve got it built out the box. This means that your brakes will arrive with the correct pad alignment, your chain will arrive at the right tension and your tyres will be inflated to the correct pressure and so on.
There will be some final assembly required (handlebars bolted into position, saddle height adjusted, pedals fitted). This can be done at home but we strongly recommend using a qualified mechanic to build and do the final testing.
As soon as your order is placed, it will be put into a build schedule and you’ll be kept up to date at each stage of the build.
Once your bike has been built it will be put on a 48h service to the UK and on a 3-5 working day service to Europe. When your order is dispatched you’ll receive an email from Mango & IFS with an estimated delivery date and tracking information.
See estimated dispatch times for each bike on product pages.
ACCESSORIES AND COMPONENTS
Depending on the item(s) ordered the courier may vary between IFS and Royal Mail. We aim to dispatch all UK orders within 1-2 working days. If your items are sent with IFS you’ll receive an email with an estimated delivery date and tracking information. Orders shipped with Royal Mail will receive a dispatch confirmation from us.
* Customers ordering from outside of the EU are responsible for any customs charges, including duty and VAT. Customers will be billed for any charges not paid.
Your happiness levels are of paramount importance to us. Once you order one of our bikes, you are no longer a random person on the Internet – you’re one of us. As such, you automatically get a three-year warranty on the frame and one-year warranty on components. If on the odd chance you need to send something back or make a warranty claim, this is the place to find out how. To put your mind at ease, our default position is to restore your inner equilibrium and make you feel looked after at all times. If you need to speak to us in person, please call 02828 16 3030 or email firstname.lastname@example.org.
Refunding your order
You have the right to return your order (unused) within 30 days for a refund, minus any applicable transaction fees imposed on us by any payment processor such as PayPal, etc if you are not completely satisfied for whatever reason. If you want to swap for a different item, then the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for refund.
If you wish to return any item you must notify us within 30 days of receiving the goods, and the return must be received back within a further 30 days thereafter.
Unfortunately, the customer is responsible for the cost of return shipping in this instance (approximately £20-£30 for a bike, depending on the courier and service). Bike returns will also incur a £30 restocking fee.
If you’re returning an item because it’s faulty or damaged, then we’ll always refund you the postage cost.
How to return your order:
If you have a problem with your order, then you might not need to return it for us to help. Before taking the next steps, please email us (preferably with a photo) and we’ll try to work out what’s going on. If there’s no easy way around it, then here’s what you need to do.
- Put your unused, labelled item for return back in its original packaging.
- Fill in a returns form and include this with the item you are returning.
- Post the item back to Mango Bikes (our address is on the returns form) making sure the item is securely packaged to avoid damage. Contact us for instructions if needed.
- Email email@example.com and let us know your return item is on the way.
- We’ll be in touch if there are any issues and/or when your return has been processed. Please allow up to 10 working days for us to process your return.
Cancelling your order
If for whatever reason you need to cancel your order, we’ll refund the amount of an accessory/component order, minus any applicable transaction fees imposed on us by any payment processor such as PayPal, etc provided you contact us within 24 hours of purchase. Standard stock bikes and custom bikes can also be cancelled within 24 hours of purchase. If you contact us after this time period then there’s a good chance we’ll already be working on your bike or will already have shipped your order. If this is the case and the bike parts have already been picked and allocated, then we charge a £30 restocking fee. If work hasn’t begun or your order is still in our workshop, then we’ll do our best to honour your request to cancel.
Our policy does not affect your statutory rights. Mango Bikes does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product. Mango Bikes does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries, grips, tape or any bearing parts. Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty. After the initial 30-day return period Mango Bikes reserve the right to repair/replace any defective part under warranty. Warranty is non-transferable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims. Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part. Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty. Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered unless agreed beforehand with Mango Bikes. If a repair/replacement is not possible Mango Bikes reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product. Always install, repair and use your product in strict compliance with the product’s instructions; failure to do so might damage the products and cause a serious accident.