BIKE DELIVERY
When you place an order with us, your bike is built from the ground up by trained bike technicians in our UK warehouse. Your bike and its parts go through a number of various quality tests before, during and after assembly. We also ensure that you bike will be "good to go" as soon as you've got it built out the box. This means that your brakes will arrive with the correct pad alignment, your chain will arrive at the right tension and your tyres will be inflated to the correct pressure and so on.
There will be some final assembly required (handlebars bolted into position, saddle height adjusted, pedals fitted). This can be done at home but we strongly recommend using a qualified mechanic to build and do the final testing.
As soon as your order is placed, it will be put into a build schedule and you'll be kept up to date at each stage of the build.
Once your bike has been built it will be shipped to you using one of our quality couriers.
Northern Ireland and Republic of Ireland are next day delivery with Fastway
UK 48h with FedEx
EU 3-5 working days with FedEx or DHL
International bike orders usually take 5-7 days with FedEx or DHL
When your order is dispatched you'll receive an email from Mango Bikes & the courier with an estimated delivery date and tracking information.
See estimated dispatch times for each bike on product pages.
Prices depend on shipping address and are shown at checkout.
ACCESSORIES AND COMPONENTS
Depending on the item(s) ordered and shipping address the courier may vary between FedEx, DHL and Royal Mail.
We aim to dispatch all UK orders within 1-2 working days.
If your items are sent with FedEx or DHL you'll receive an email with an estimated delivery date and tracking information.
Orders shipped with Royal Mail will receive a dispatch confirmation from us.
WARRANTY
Your happiness levels are of paramount importance to us. Once you order one of our bikes, you are no longer a random person on the Internet - you're one of us.
As such, you automatically get a three-year warranty on the frame and one-year warranty on components. If on the odd chance you need to send something back or make a warranty claim, this is the place to find out how.
To put your mind at ease, our default position is to restore your inner equilibrium and make you feel looked after at all times. If you need to speak to us in person, please call 02828 16 3030 or email sales@mangobikes.com.
REFUNDING YOUR ORDER
You have the right to return your order (unused) within 30 days for a refund, minus any applicable transaction fees imposed on us by any payment processor such as PayPal, etc if you are not completely satisfied for whatever reason.
If you want to swap for a different item, then the simplest and quickest thing to do is place a brand new order for your new item and return the old one to us for refund.
Unfortunately, the customer is responsible for the cost of return shipping in this instance (approximately £20-£30 for a bike, depending on the courier and service). Bike returns will also incur a £30 restocking fee.
If you're returning an item because it's faulty or damaged, then we'll always refund you the postage cost.
HOW TO RETURN YOUR ORDER
If you have a problem with your order, then you might not need to return it for us to help.
Before taking the next steps, please email us (preferably with a photo) and we'll try to work out what's going on. If there's no easy way around it, then here's what you need to do:
- Put your unused, labelled item for return back in its original packaging.
- Fill in a returns form and include this with the item you are returning.
- Post the item back to Mango Bikes (our address is on the returns form) making sure the item is securely packaged to avoid damage. Contact us for instructions if needed.
- Email sales@mangobikes.com and let us know your return item is on the way.
- We'll be in touch if there are any issues and/or when your return has been processed. Please allow up to 10 working days for us to process your return.
CANCELLING YOUR ORDER
If for whatever reason you need to cancel your order, we'll refund the amount of an accessory/component order, minus any applicable transaction fees imposed on us by any payment processor such as PayPal, etc provided you contact us within 24 hours of purchase.
Standard stock bikes and custom bikes can also be cancelled within 24 hours of purchase. If you contact us after this time period then there's a good chance we'll already be working on your bike or will already have shipped your order.
If this is the case and the bike parts have already been picked and allocated, then we charge a £30 restocking fee. If work hasn't begun or your order is still in our workshop, then we'll do our best to honour your request to cancel.
WARRANTY POLICY
Our policy does not affect your statutory rights. Mango Bikes does not warrant against failure or damage due to misuse such as, but not limited to incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product. Mango Bikes does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries, grips, tape or any bearing parts. Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty. After the initial 30-day return period Mango Bikes reserve the right to repair/replace any defective part under warranty. Warranty is non-transferable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims. Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part. Usage during competitions, events, circuits or activities other than those for which the bicycle/ component has been conceived will greatly reduce its useful life and is not covered under warranty. Costs incurred as a result of loss of use, as well as labour charges for part replacement or changeovers are not covered unless agreed beforehand with Mango Bikes. If a repair/replacement is not possible Mango Bikes reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product. Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.