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Mango Bikes and www.mangobikes.com are trading names of Norfee Bikes Limited. We recommend that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all interactions and transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by Norfee Bikes Ltd t/a Mango Bikes (‘Mango Bicycles, Mango Bikes, ‘we’ or ‘us’ or ‘our’). If you have any questions or comments with regard to these terms and conditions please contact us by either email: [email protected] or phone: 02828 16 3030 (Monday–Friday, 09:00 to 17:00).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

The contract between us

Any contract for purchases made through the website will be with Norfee Bikes Ltd t/a Mango Bikes. Mango Bikes must receive payment of the whole of the price for the goods that you order (unless a deposit has explicitly been paid) before your order can be accepted, and the contract formed.

We do not store credit card details nor do we share customer details with any 3rd parties.

Once payment has been received Norfee Bikes Ltd t/a Mango Bikes will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Norfee Bikes Ltd t/a Mango Bikes acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

Norfee Bikes Ltd t/a Mango Bikes is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Any deposit made to reserve a product is non-refundable. Cancellation of orders of full bikes before dispatched will be subject to a cancellation charge of £30. Orders cannot be cancelled after dispatched.

General Terms

These terms and conditions and all transactions relating to this website are governed by the law of Northern Ireland. Any disputes arising with these terms shall subject to the exclusive jurisdiction of Northern Ireland’s courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture. These terms and conditions only cover the Mango Bikes website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This website

Norfee Bikes Ltd t/a Mango Bikes own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on the Mango Bikes website, we make no warranties, whether express or implied in relation to its accuracy. We make no warranty that the Mango Bikes website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Mango Bikes website.

Payment details

Norfee Bikes Ltd t/a Mango Bikes accepts payment by Visa, MasterCard, Switch, Maestro, Delta, PayPal, and Amex through PayPal. All product prices and delivery charges are shown in UK pounds sterling and are inclusive of VAT at UK rates, unless you use our currency switcher.

Norfee Bikes Ltd t/a Mango Bikes takes responsibility to ensure that your payment is secure. We do this via secure payment pages and by secure PayPal servers.

Customers ordering from outside of the EU are responsible for any customs charges, including duty and VAT. Customers will be billed for any charges not paid.

Availability of goods you order

If Mango Bikes has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by us from your credit card will be re-credited to your account and Mango Bikes will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Norfee Bikes Ltd t/a Mango Bikes will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at the promotional price can take a few hours to update.

 

Discounts

Any discounts used on orders placed on this website are honoured at our discretion. We reserve the right to withdraw or cancel any orders where we believe the discount has not been used in its proper manner, or for its true purpose. Discounts can only be used within the specified time frame, and cannot be used retrospectively. Any discounts offered are done so at our discretion and should be seen as a goodwill gesture, not a right.

Cancellation

We operate a 24 hour cancellation window in which cancelling the order will be free, except for the recharge of transaction fees imposed on us by any payment processor such as PayPal, etc. After 24 hours of purchase, there will be a charge of £30.00, plus any applicable transaction fees, the remainder will be refunded – this is due to the cost of labour and sourcing parts for your Mango which will have started after 24 hours. Orders can’t be cancelled after they have been dispatched with the courier.

Faulty goods

Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund.

But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you – whichever is later).

After the initial 30 days, you can’t demand a full refund in the first instance, but you still have the right to a repair or replacement”.

Online/Mail order goods

In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods.

Extent of liability

The goods issued by Mango Bikes are tested and dispatched in 90% assembled form. This requires the end user to assemble some simple parts of the bike. You will be notified of the basic tools required for assembly prior to your goods arriving. We strongly advise that a qualified bicycle mechanic assembles the bicycle, makes any checks and makes any changes required. Any worries regarding bicycle components should be investigated immediately and the bicycle should not be ridden until safety is confirmed by a qualified bicycle mechanic. In the instance of a product failing under normal warranty conditions, Norfee Bikes Ltd t/a Mango Bikes will endeavour to compensate you for the failed parts.

Cycling is a dangerous activity. Always abide by the highway code and always wear a helmet. Norfee Bikes Ltd t/a Mango Bikes is not responsible for any harm, injury or death caused to yourself or any third parties when using products of Mango Bikes.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  •   Pay Later 30
  •   Pay in 3 instalments
  •   Financing

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and accordance with the information in Klarnas privacy statement.  

Changes to this agreement

Norfee Bikes Ltd t/a Mango Bikes reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.