Can you find interesting and creative ways to tell people what they want to hear?
Of course you can, that bit is easy. What’s more important is how you tell people what they don’t want to hear. That’s the spicy stuff that keeps you turning up to customer service jobs, right? Right.
Here at Mango Bikes, we’re as obsessed with our customers as we are with our bikes. Not peering through the net curtains obsessed, but definitely “let’s make it as easy and fun as possible for customers to deal with us”.
Saying that, it’s been a learning curve. We’ve grown fast and had our ups and downs along the way, but we never plan to make the same mistake twice. That’s where you come in.
You know shoddy customer service when you see it, and you’ll be damned if you let anyone else experience that. Whether you want your badge to say advisor, executive, or grand customer supremo - your dedication to the customer runs through, like a stick of sickly sweet beach rock.
Mango Bikes are always growing. To do it sustainably, we need you. We’ve bootstrapped, scrapped, and taken on the big brands to get where we are today, and we have no intention of stopping - but to stay on this upwards trajectory, we need to keep our customers happy.
Working across web chat, email, and the phone - you’ll delight our customers with your positive, proactive attitude, your sense of humour, and your commitment to getting things right, first time.
- Respond to customer contact (however it comes in)
- Log and schedule bike orders for assembly and paint queues
- Daily dispatch of bikes and accessories
- Update customer accounts with estimated dispatch dates and status changes
You’ll love working with a dynamic young business, otherwise it’s a bit of a non-starter. We’re full of personality - make of that what you will.
£9 per hour
Career progression opportunities; you’ll grow as Mango Bikes grows, and we’ll support you with whatever you need.
Think you can make people as happy as our bikes do? Apply now, everyone will get a response.
(Click the link above or email firstname.lastname@example.org)