Tom Petty and The Heartbreakers provide a pretty good introduction to this update…………..
“I’m learning to fly but I ain’t got wings
Coming down is the hardest thing”
The rest of this message is an expanded explanation of this. I just want to reassure you that we’re here.
Go straight to the end if you just want to know where we are at, when your bike is likely to be built and what info we’ll be updating soon.
8 weeks ago, right up until the end of March, Mango Bikes was awesome.
Our bikes are still awesome but our service level and communication with customers is rubbish.
Partly because it was impossible to deal with the influx, partly because it was impossible to add resource to all areas at the same time, but mostly, just my slow reaction and lack of direction for the team.
I’m sorry and hold my hands up for this. Kick me, don’t kick them.
Pretty soon after taking over Mango Bikes someone whose opinion and knowledge I value told me that entrepreneurship is a personal development journey.
I kind of understood this, but totally get it now.
Despite what it probably appears or feels like for our customers, and anyone else looking in, we’re getting better.
Please bear with us as we get the build queue sorted, customer service processes fixed and back on track.
Our April results were bonkers; biggest month in Mango Bikes 8 year existence, top 10 highest sales days recorded, new additions to the range selling fast and some bikes that had 5 months of stock gone in 3 weeks.
This is the fantastic bit and means we get to reinvest into new products and projects, at a time when many companies are struggling to see what happens short term, and create jobs, when, for many, the opposite is happening.
But just like Yin has Yang, the fantastic also has (good) problems.
Problems that we’re working hard to sort and overcome.
Extra resource has been added into the Operations and Customer Service teams. New team members have to be introduced carefully and then given time to understand Mango Bikes and the systems and processes
It's been pretty humbling reading the messages and getting the phone calls of support. We're not delivering the full Mango Bikes experience right now but thank you so much for more blessings than one brand/man deserves
Taking a quick peek over our shoulder now and again shows progress.
Mango Bikes is better than last week and it will be better next week too. And repeat.
Thanks for your patience with us and giving us space to catch up.
Our bikes are still awesome and we promise it’ll be worth the wait.
Service is improving, will continue to get better and back to where it used to be.
Apologies for being annoying and for any worry caused
Mango Bikes // Andrew
A pretty healthy stock position in late March quickly turned on its head during April.
here to read more about how Mango Bikes works and why our supply chain is neither local or fast turnaround.
We work with factories in Europe and the Far East, buying container quantities.
These take time to be manufactured then delivered to Mango Bikes HQ.
There are various comments, accusations and statements coming our way at the minute.
Some of them totally true and deserved, some of them not untrue but not quite the whole story and then some of them are, well, Errr………….here’s a few: